To make a payment, sign in to your myScoop account by following these steps:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you haven't created a myScoop account, check your email inbox for a temporary password from Scoop to log in. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you're logged in to myScoop, head to the "Payments" tab located in the top-hand menu
3. You will find specific instructions for making payments, tailored to your insurance provider

Every insurance provider has their methods of payment. To obtain more information about your insurance company, follow these steps in your myScoop account:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you haven't created a myScoop account, check your email inbox for a temporary password from Scoop to log in. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you're logged in to myScoop, head to the "Payments" tab located in the top-hand menu
3. You'll find specific instructions for making payments, tailored to your insurance provider

Payments are generally required every 30 days. Some markets allow deferred payments as either a one-time exception or possibly with an accepted referral. You cannot make future payments if you are going to be out of the country nor can you simply pay the past three months all at once. This also varies by market and typically, a payment frequency cannot be changed in the middle of a policy. Contact one of our brokers for more information on your coverage.

If you miss a payment, a registered letter will be generated and mailed to you by the insurance company. Please follow the instructions indicated on the registered letter to ensure no interruptions in your insurance. To find details on how to make a payment, log in to your myScoop account and follow these steps:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you haven't created a myScoop account, check your email inbox for a temporary password from Scoop to log in. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you're logged in to myScoop, head to the "Payments" tab located in the top-hand menu
3. You'll find specific instructions for making payments, tailored to your insurance provider

This varies by market, and in some cases, your policy may be subject to cancellation depending on your province and type of insurance. You will be notified through a registered letter regarding the details. In the event of non-payment leading to cancellation, significant time will be given to indicate.

myScoop is the client portal we've created, so that you can easily review and manage your insurance online, anytime and anywhere. Through myScoop, you can view your policy details, access your pink slip, request changes to your policy, view your insurance documents, and more. Have questions about myScoop? Simply click the live chat icon on the myScoop login page and we can assist you. We're available to chat Monday - Friday from 9 AM - 4 PM EDT. You can access myScoop by clicking on the "Client Portal" tab on the menu bar.

On the myScoop login page, click 'Forgot your password" and follow the prompts to request a new password using the email your account was created with. Still, having trouble logging in? Simply click the live chat icon on the myScoop login page and we can assist you. We're available to chat Monday - Friday from 9 AM - 4 PM EDT.

You can download and print your pink slip, or save a virtual copy to your mobile wallet for easy accessibility. Follow these steps in your myScoop account:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you've logged in to myScoop, head to the "overview" tab located in the top-hand menu
3. Click on the "Print my Pink Slip" button where you see your active auto insurance policy details
4. Click on download or save in your wallet, depending on what you prefer

A friendly reminder! Digital proof of insurance slips are acceptable in some provinces, but it's a good idea to always have a physical copy with you while driving.

Here's how to change your email address and phone number within your myScoop account:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Head to the "My Profile" tab located in the top-hand menu
3. Click the plus sign next to "Login Settings"
4. Click the "Edit" button where you see your email and phone number,

Your policy number will be visible once your policy has been issued by your carrier. When that occurs, follow these steps in your myScoop account to view your policy and policy number:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you've logged in to myScoop, head to the "Overview" tab located in the top-hand menu
3. The overview tile next to the line of business will change from "Coming Soon" to "Active," and your policy number will be right on the tile
4. To see more information about your policy, click on the "View Details" button
5. From there, you can click on "View Details" underneath the policy you see and have with us, or you can further click on "Summary" or "Documents" to access more information on your policy.

The progress tracker in the overview tab tracks the progress of your application through to policy documents delivery. You will get an email to notify you at each step from when the application is signed, sent to underwriting, and sent to your insurance company before your insurance policy is effective.

You can find documents related to your policy through your myScoop account. Follow these steps:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you've logged in to myScoop, head to the "Documents" tab located in the top-hand menu
3. Your documents will be categorized by year. Click on the plus sign beside the year you wish to view, and choose your documents from the drop-down menu
4. Click on the open button to download and view your documents.

You can upload and share photos and documents,. Once you make an upload, it will notify our brokers to review the document and contact you as needed. Follow these steps:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you've logged in to myScoop, head to the "Documents" tab located in the top-hand menu
3. Click on the "Upload" button located at the bottom of the page
4. Follow the prompts to upload your documents safely and securely

You can make edits and changes to your auto insurance by following these steps in your myScoop account:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you've logged in to myScoop, head to the "Change Request" tab located in the top-hand menu
3. Click the policy you want to change, and select whether you want to remove, replace, or add a vehicle
4. Follow the prompts

To make a claim, contact your insurance provider and they will take care of you. For information on how to contact your insurance provider to make a claim, follow these steps in your myScoop account:

1. Click the "Client Portal" tab on the menu bar and log in by entering your email and password. If you're having trouble logging in, access our live chat on the myScoop log-in page. Our chat is opened Monday to Friday from 9 AM - 4 PM EDT.
2. Once you've logged in to myScoop, head to the "Claims" tab located in the top-hand menu
3. Click the plus sign beside the insurance provider you're with to access their claims number.

A friendly tip! The more information you can provide upfront to your insurance provider, the faster you can submit your claim. Here's a checklist:

- Vehicle info, license plate number, insurance, and contact info of the other party

- Photos of the damage and scene

- Any receipts associated with expenses or damages

- A report from the police or Collision Reporting Centre

Located in Welland, Ontario, Scoop Insurance is a Canadian-based insurance provider covering both individual and commercial insurance needs since 2002. At Scoop Insurance, our mission is to help Canadians make better insurance decisions by offering simple and streamlined experiences because insurance should be painless.

At Scoop Insurance, we provide auto, home, travel, life and commercial insurance.

If you do not see our emails in your inbox, check your junk folder, or contact us for further support.

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