Welcome to our frequently asked questions page. We're here to provide answers to the most common questions our customers ask. If you can't find the information you're looking for, feel free to contact us and we'll be happy to assist you.
To make a payment, sign in to your myScoop account by following these steps:
Every insurance provider has their methods of payment. To obtain more information about your insurance company, follow these steps in your myScoop account:
Payments are generally required every 30 days. Some markets allow deferred payments as either a one-time exception or possibly with an accepted referral. You cannot make future payments if you are going to be out of the country nor can you simply pay the past three months all at once. This also varies by market and typically, a payment frequency cannot be changed in the middle of a policy. Contact one of our brokers for more information on your coverage.
If you miss a payment, a registered letter will be generated and mailed to you by the insurance company. Please follow the instructions indicated on the registered letter to ensure no interruptions in your insurance. To find details on how to make a payment, log in to your myScoop account and follow these steps:
This varies by market, and in some cases, your policy may be subject to cancellation depending on your province and type of insurance. You will be notified through a registered letter regarding the details. In the event of non-payment leading to cancellation, significant time will be given to indicate.
myScoop is the client portal we've created, so that you can easily review and manage your insurance online, anytime and anywhere. Through myScoop, you can view your policy details, access your pink slip, request changes to your policy, view your insurance documents, and more. Have questions about myScoop? Simply click the live chat icon on the myScoop login page and we can assist you. We're available to chat Monday - Friday from 9 AM - 4 PM EDT. You can access myScoop by clicking on the "Client Portal" tab on the menu bar.
On the myScoop login page, click 'Forgot your password" and follow the prompts to request a new password using the email your account was created with. Still, having trouble logging in? Simply click the live chat icon on the myScoop login page and we can assist you. We're available to chat Monday - Friday from 9 AM - 4 PM EDT.
You can download and print your pink slip, or save a virtual copy to your mobile wallet for easy accessibility. Follow these steps in your myScoop account:
A friendly reminder! Digital proof of insurance slips are acceptable in some provinces, but it's a good idea to always have a physical copy with you while driving.
Here's how to change your email address and phone number within your myScoop account:
Your policy number will be visible once your policy has been issued by your carrier. When that occurs, follow these steps in your myScoop account to view your policy and policy number:
The progress tracker in the overview tab tracks the progress of your application through to policy documents delivery. You will get an email to notify you at each step from when the application is signed, sent to underwriting, and sent to your insurance company before your insurance policy is effective.
You can find documents related to your policy through your myScoop account. Follow these steps:
You can upload and share photos and documents,. Once you make an upload, it will notify our brokers to review the document and contact you as needed. Follow these steps:
You can make edits and changes to your auto insurance by following these steps in your myScoop account:
To make a claim, contact your insurance provider and they will take care of you. For information on how to contact your insurance provider to make a claim, follow these steps in your myScoop account:
A friendly tip! The more information you can provide upfront to your insurance provider, the faster you can submit your claim. Here's a checklist:
- Vehicle info, license plate number, insurance, and contact info of the other party
- Photos of the damage and scene
- Any receipts associated with expenses or damages
- A report from the police or Collision Reporting Centre
Located in Welland, Ontario, Scoop Insurance is a Canadian-based insurance provider covering both individual and commercial insurance needs since 2002. At Scoop Insurance, our mission is to help Canadians make better insurance decisions by offering simple and streamlined experiences because insurance should be painless.
At Scoop Insurance, we provide auto, home, travel, life and commercial insurance.
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Scoop Insurance works with the most trusted price comparison sites in Canada. You can find Scoop insurance quotes by comparing the market with the following sites:
Easily manage your insurance online, 24/7. Access your pink slip, insurance documents, and more.Log in today.
Contact us at 1- 416 585 2918. Our service hours are Monday - Friday 8AM - 8PM EDT. We are closed Saturday and Sunday.
Click on the live chat icon located on the myScoop log in page. Our hours are Monday - Friday 8AM - 4PM EDT.
Explore our FAQ's in myScoop, or above to get further support.